We had quite a few issues with my wife's GMC Acadia. Suspension, powersteering rack & pinion, a door cable, windshield washer pump etc. We used Proctor because of good reviews, and they did not disappoint! Vick was super helpful and friendly every time (even when I called in 5 minutes before they closed to ask questions lol) They handled all of the phone calls and approvals with our PITA car warranty. He even lined up a rental car for us. The work was performed extremely fast, and he kept us updated every step of the way. We will definitely use them again in the future. Keep it up guys!
Everyone at Procter Automotive are friendly and very knowledgeable. They did a great job on fixing the cooling system on my 1989 Corvette. I'd recommend them to anyone needing work on their vehicle no matter what is wrong with it or the make or model of it. Thanks Procter. I had good things to say about Procter when they worked on my Corvette, but last week I had them fix an oil leak and fuel leak on my F250. When I got it back the $93.36 fuel bowl drain valve they charged me for was leaking a big stream of diesel. It was too late to take it back to them that day and leaking to bad to drive it so I purchase a new one and put it on myself and it solved the leak. I called them this morning and told them the problem and all Billy could say was "I'm sorry it happen". That was it. I'm out $93.36 for them to put on a faulty valve (looking at the one I took off I don't think it was a new one) and another $35 for the one I bought and all I got was a "I'm sorry". So my thoughts are if you have Procter do work for you have them give you the old parts they say they replaced and check everything before you leave their place.
My Subaru had an issue with the rear struts and shocks. I am new to town and everyone I asked advised me to check out Procter. They are very professional and very nice. The turn around would've been pretty quick but there was an issue with a part they had to order in. Otherwise they did a great job.
Always great customer service and work done at Proctor. Taking great care of my 2006 BMW X3.
Procter Automotive has been a leading and trusted provider of auto repair in Abilene for nearly seventy years. We welcome new customers to Procter Automotive, the big country’s most trusted automotive repair shop since 1947! That is not a typo – we have nearly seven decades of experience. It has always been the mission of Procter Automotive to provide honest, reliable and effective auto repair service to the Abilene community, from brake repair, clutch replacement, check engine light to transmission repair. We want every one of our customers to drive away happy with our prices and service. Car maintenance is important, but it can be hard to find room for it in your schedule and budget. With our convenient online scheduling and fair pricing, we are here to help.
Procter Automotive is proud to employ National Institute for Automotive Service Excellence (ASE) certified technicians. This certification is a stamp of approval for experienced and dedicated mechanics who are committed to continuing training. Whether your vehicle is a genuine classic or a cutting-edge hybrid, there is an auto repair technician in our Abilene shop who knows it inside and out. We are proud to offer quality, cutting edge, prompt, and reasonably priced car maintenance and auto repair services to our new and loyal customers. If there is anything we can do to serve your automotive repair needs better, please let us know! We welcome customer feedback.
Operating with transparency and a people-first philosophy for 70 years has earned us the honor of being Abilene’s only approved AAA Auto Repair Shop. We were also proud to receive the 2011 Better Business Bureau Torch Award for having Outstanding Marketplace Ethics. While awards and certifications mean a lot to us, nothing means more to us than a satisfied customer! We will go above and beyond to make sure that your experience is as convenient as possible, and that you leave satisfied.
We look forward to serving you!
Phone: (325) 672-9894http://maps.google.com/?q=1325%20Butternut%20St.%20%2C%20Abilene%2C%20TX%2079602